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Service Desk SLA and Custom field

Helle Overbeck
Helle Overbeck August 27, 2019

I would like to create a Service Desk SLA that should stop counting once a Custom Field is updated - is that possible?

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Alexey Matveev
Alexey Matveev
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August 27, 2019

Hello,

It is not possible out of the box. You would need an app like SLA PowerBox.

https://marketplace.atlassian.com/apps/1215330/sla-powerbox-on-time-service-delivery

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Helle Overbeck
Helle Overbeck August 27, 2019

Thank you for a quick response - I will check the app

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Robert Dzido _Almarise_
Robert Dzido _Almarise_
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August 27, 2019

Hi @Helle Overbeck ,

If you find an issue when configuring SLA PowerBox please reach our support team under:

https://coresoftlabs.atlassian.net/

Doing such config is quick but tricky.

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Kyle Kendall
Kyle Kendall October 23, 2019

Is there a solution for the Cloud product?

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