Service Desk Server - incoming email content

Can users send in field specific data? For example, we'd like them to be able to provide a Due Date on a request.

2 answers

0 votes

Answer accepted

I have set up a custom rule in 'automation' within ''project settings' to resolve a ticket is a comment #done is put.

Thus I can respond in an email to a ticket with that and it will resolve without going to Jira web portal

You may be able to do something similar with a due date but you will need users to then write a date in a certain way which may be problematic...

Twitter has rammed # tags down the common persons throat so they may be trained for that!

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0 votes

I have not done this myself however it might be possible using the addon JEMH

to process the incoming emails. Definitely worth investigating.

Hope this helps

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