Service Desk Signon

[Preston Warden]

Hello,

Is there anyway to get rid of the sign on requirement for the service desk? Instead, can I add a "choose your name" field and have it connected to active directory?

[Quoc Nghia, TRAN]

Hi,

Have you checked the below article?

Hoping that it is useful for you.

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-connecting-to-an-ldap-directory-or-active-directory-ad

[Preston Warden]

Hi,

I did look at this, but I am actually looking at getting rid of the signon requirement completely. We are on a VPN, so the security aspect is unnecessary. Other than giving us the name of who is submitting, we don't have a use for that feature.