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Service Desk - Time to Temporary Resolution

Daniel Connolly
Daniel Connolly October 4, 2017

In the Jira Service desk SLA Goals report there is an SLA for "Time to Temporary Resolution".  Can you explain what triggers the date/time for temporary resolution and how it is calculated?

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Mizan
Mizan
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October 4, 2017

You are probably referring to a custom report , such report does not come by default

https://confluence.atlassian.com/servicedeskserver038/setting-up-service-desk-reports-935909389.html

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