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Service Desk shows licensed but not installed after upgrade.

Bob Sellers
Bob Sellers
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May 25, 2018

Service Desk shows licensed but not installed after upgrade. Anyone familiar with this? My ServiceDesk is now in limbo. Can I uninstall? If so, how? Installing from the application page in admin produces an error message stating to refer to the logs. The logs contain a lot of Java dumps that do not point me to the issue.

 

thanks!

Bob

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Edwin Kyalangalilwa
Edwin Kyalangalilwa
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May 25, 2018

Hi @Bob Sellers,

Try downloading the .obr file (compatible with your instance) from the marketplace and uploading it to your instance.

JIRA Administration > Applications > Upload an application

How did you upgrade your instance?

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