Service Desk shows licensed but not installed after upgrade.

[Bob Sellers]

Service Desk shows licensed but not installed after upgrade. Anyone familiar with this? My ServiceDesk is now in limbo. Can I uninstall? If so, how? Installing from the application page in admin produces an error message stating to refer to the logs. The logs contain a lot of Java dumps that do not point me to the issue.

thanks!

Bob

[Edwin Kyalangalilwa]

Hi @Bob Sellers,

Try downloading the .obr file (compatible with your instance) from the marketplace and uploading it to your instance.

JIRA Administration > Applications > Upload an application

How did you upgrade your instance?