Service desk canned respnses on a text field

[elvir.dzeladin]

Hello, did somebody achieve this?

In service desk when you comment, you got a canned responses icon.

I would like have this icon on a simple multi line text field 

As you can see the icon is missing.

Thanks for your help,

Elvir

[Sebastian Krzewiński · Accepted solution]

Hi @elvir.dzeladin 

This feature is available only for JSD comments.

Regards,

Seba