Service desk license issue

[Kuen Gnee Seah]

Hi Service desk team,

the server suddenly got this issue. I check through the user and role/permission and didnt find the extra 2 user from no where.

Urgently need help as this hit production

[Victor Mutambuki · Accepted solution]

Kuen,

Have you added anyone apart from yourself to your project?

Victor

[Kuen Gnee Seah]

we add user but is to jira not servicedesk

[Victor Mutambuki]

Kuen,

The link i sent you shows the default setting that you might have when on boarding new users. Please review the documentation.

Victor

[Kuen Gnee Seah]

i went thru and found the service desk license has overlapping

if i put myself as servicedesk user and add myself to the service desk project administrator is counted as 2 users

[Victor Mutambuki]

Glad it worked. If the documentation answered your question, please accept for future users who might have same issue.

[Victor Mutambuki]

kuen,

One license belongs to you if you're the creator of the service desk project.

The extra ones are as a result of default access for new users aded to your site. Please see link below. 

https://confluence.atlassian.com/cloud/manage-application-access-744721629.html#Manageapplicationaccess-Setupdefaultaccess

Victor

[Kuen Gnee Seah]

hi victor,

Including me is total of 3. i check through the user management as well couldn't find

the extra 2.

[Victor Mutambuki]

thanks