Servicedesk - create cannot paste images and text

[IT-Systems]

Hello,

we cannot paste Text and Pictures into the description. The images are everytime gone and we have to add them manually

is this working as designed or do we have to change something ?

Thank you

Servicedesk Version 4.4.1

[Petter Gonçalves]

Hello Schulze,

Sorry to hear you are facing a problem.

Performing some tests in my personal instance (JIRA Server 8.4), I was able to properly copy and paste a PNG image to the description of a ticket, not happening any error.

That being said, could you please provide us with a video or screenshots describing exactly what are the steps you took to reproduce the problem? Also:

1 - Are you trying to add the pictures when creating the issue or when editing it?

2 - What kind of pictures are you trying to upload? What is their format?

3 - What is the browser you are using? Have you tried to do the same with a different browser?

We will be waiting for your answer to help you with this problem.

[IT-Systems]

1) when creating the ticket / issue or add comment

2) copy paste for example word document or mail

3) IE or firefox - the same

When i open a picture on local disk - copy - paste to the issue - it works,

but not from mail / word etc.

Video ? i dont think thats allowed here