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Setup Audit log to see IP addresses of emails sent to Jira HelpDesk

Rob Webber November 8, 2019

Hello,

I received bug number of emails sent to Jira Help Desk.

Does Audit log has option to see IP addresses of e-mail which sent to Jira Help Desk?

 

Thanks,

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Nic Brough -Adaptavist-
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November 9, 2019

No, the audit log is about checking administrator changes to settings.

If you want to track IP addresses of emails, you'll need to look at the email's routing headers (And bear in mind that the IP address is not tracked or in the slightest bit reliable when it is, in emails)

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