Shared KB Article in the ticket

[Stephanie Ong]

Hi 

For some reason I'm not able to share the KB article via my ticket. 

My KB did appear in the ticket and when i click on Shares as Comment it will post a link int he Comment section however, the link doesn't seem to be working. When I click on the link it bring me to google instead of my confluence page. 

This is the sample of the url

[Microsoft Office 2019 (O365) Home Use Program|/servicedesk/customer/kb/view/7741139?applicationId=f1eedb67-506a-3669-a0f7-4726e8b0d93d&spaceKey=ITKB&title=Microsoft%20Office%202019%20%28O365%29%20Home%20Use%20Program]

Thanks

Stephanie