Is it possible to build/configure a shared service desk in Jira cloud where there are different approvers configured per organisation?
I have tried to setup a shared service desk with multiple customers separated by belonging to different organisations. This means that they can't see each others tickets but I can't figure out how to create different approvers/CAB groups to be applied to requests which need to be different for each customer/organisation.
Even if I setup different request types/workflows per customer, I can't restrict what is displayed by organisation.
At the moment I am setting up a new service desk per customer which seems excessive.
Any help/advice would be appreciated.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.