Step by step issue reporting

[roger_alling]

Hello.

My Company are planning on reworking our SLA timers. However, in order to get the most accuracy ive been thinking about reworking our costumer issue reporting from scratch. My idea is having it so costumer open one issue type, then go about making 1 by 1 choice, which opens the next option. This way I hope to "force" them to pick correct choices rather than going for default options (a problem I often have with "Select List (Single Choice)". I am also hoping this will make it easier for newer users to navigate and getting to the correct options.

For example, Say the first choice is "What do you need help with", the costumer then gets the option to pick "Ordering", "PC Support", "Reporting incident" ect. Then once they pick they get a new set of options.

So far ive been thinking about using "Extension for Jira Service Desk" and dynamic forms to make this happen, but im a bit unsure how to make sure the SLA's reflect upon the choices made here (im sure I can figgure something out tho), but I also wanted to hear if anyone has attempted this before and/or if anyone know if theres another plugin more suitable to accomplish this.

In advance, thank you.