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Ticket transitioned but still shows "waiting for approval"

Luis Cabezas
Luis Cabezas October 30, 2019

Hello,

We have a ticket that did transition to a step after being approved by a manager. The problem we are having is that the system still shows "waiting for approval" in the Past approval" section next to the user that approved it. The user also shows a green check mark that tells me that she did approve this issue.

How come this happened to this particular ticket? I have checked the activity and it shows the ticket did transition correctly.

Thank you.

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