Tracking beacon in automated ticket?

[Ben Emmons]

We send automated tickets from one of our ERP systems to Jira Service Management via email. The text in green is what we send but recently we've started seeing transparent images embedded before and after our email body (shown in red) that look like beacons of some sort. Has anyone else seen this behavior?

[Ben Emmons · Accepted solution]

Generated and sent from Oracle NetSuite.

[Dave Liao]

Hopefully you can remove those for cleanliness! 

[Dave Liao]

Hmm, I suspect those beacons are coming from your internal system. Can you give us any more details on that system? Is it an in-house application that your company developed, or a commercial product?

[Ben Emmons]

Generated and sent from Oracle NetSuite.

[Dave Liao]

@Ben Emmons - if you can, send one of those emails (the ones you send from NetSuite to Jira) to your own email address, and inspect the email's code. Do you still see the tracking URL there?

[Dave Liao]

I've never seen tracking info injected into incoming Jira Service Management emails (by Jira, that is), and it wouldn't make sense for Atlassian to add such info into the request itself (where it would be openly visible to anyone looking at an issue's "Description" field.).

Atlassian (as many vendors do) does track how we use their products, but that tracking code's on the page level.