Unhide fields depending on workflow

[Brian Gulizia]

Hello,

I was wondering if there was a way to pre-define some fields and have them hidden until the issue reaches a certain point in the workflow, where those fields will be revealed and allow the customer to fill in the new fields at a certain place in the workflow.

If this requires an add-on, hopefully it's something thats free/open source.....

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Brian,

If you're asking about from within the Service Desk portal, then no.  If you're talking about a Jira software or business project, than yes.  You can define screens as part of the workflow transition and even make those fields mandatory.

Hope that helps

Susan

[Brian Gulizia]

I am asking about the service desk portal :(

I figured that was the answer...thanks

[Susan Hauth _Jira Queen_]

Extension for Jira Service Desk does provide bundled fields, smart forms.  But that would all need to be on creation.