Unsubscribe from tickts shared with the organization

[Christian Gertsch]

Hi together

In Jira Service Desk I set up an organization with some customers in it. 

If someone creates a ticket and shares it with that organization, everyone in this organization receives an email that this ticket was created and shared with the organization. This happens for every ticket.

How can I disable this function, so that no email notification is sent?

Happy for your help!

Cheers, Christian

[brbojorque · Accepted solution]

Hi @Christian Gertsch ,

Yes you can disable it.

Go to Service Desk Project Settings -> Customer Notifications -> Organization Added

Disable Organization Added option.