Urgent - Jira Service desk offline

[Felipe Lucena]

Hello, dear.

I need your help urgently. I have the Jira Service Desk in my production environment and at the moment it is unavailable.

I can access the Jira interface normally, but every time I try to change the status of an issue, the following error message appears:

"License expired! Please purchase a renewal of your JSU app license to receive updates and support."

This message is very strange, because my license is Server. When I bought the site I was informed that the license did not expire. Why are you giving this message?

Felipe Lucena.

[Tessa Tuteleers · Accepted solution]

Hi Felipe, 

You are right that your environment itself can't expire (though of course licenses should be renewed after a year to receive upgrades and support), however, this is not perse the same for the add-ons you have installed on your environment. 

The message states "JSU app license". 
JSU or JIRA suite Utilities, is an add-on your administrator has installed on your environment. 

JSU brings wonderful functionalities to your service desk, such as post functions. 

If a post function has been added to the transition you are trying to do, and the add-on has been expired, you won't be able to do that transition. 
Contact your administrator to renew the JSU license. 

Have a great day! 

- Tessa

[Felipe Lucena]

Thank you, Manon.

Problem solved.

Regards,

Felipe Lucena.

[Manon Soubies-Camy]

Hello Felipe,

This error message refers to JSU, i.e. the app Jira Suite Utilities: looks like you need to renew this app license.

Hope this helps,

- Manon

[Marcos Sanchez]

Hi,

It might be because you have THIS add-on installed and its license has expired. So you have to renew the license of that add-on and it should work fine.

Check the Manage Add-ons section on JIRA Administration to verify that.

Regards,
Marcos