Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

User Licensing

Nickolas Dinnan
Nickolas Dinnan May 22, 2020

Does everyone who wants to submit a ticket and track the status of it through the user portal need access to the product or just the I.T team that will be managing the ticket.

Answer
Watch
Like Be the first to like this
313 views

1 answer

1 vote
Patricia Francezi
Patricia Francezi
Community Champion
May 22, 2020

Hi @Nickolas Dinnan 

Customer, who opens requests and so on, does not need product access (license).

Agents, who will work on tickets, answer the customer via Service Desk Agent UI, need product access (license)

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.