Using Email and Portal to raise request

[jackie]

Is there a way to allow email replies to send to the portal requests?. 

example. a customer sent a request via the portal including a number of participants, one or more participants reply to the email that is sent to them, this is not getting back to the portal/ticket.

Should be able to use both I would have thought?

[Hyrum Steffensen {Appfire} · Accepted solution]

Hello Jackie,

Take a look at this Atlassian documentation:

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

Regards,

Hyrum

[Jack Brickey]

Indeed you can. If the users are request participants on an issue if the reply it should be a comment visible in portal.