Using a single Service Desk for an entire organization

[Thomas Hardin]

Good morning all,

I have a bit of an odd question for the community regarding Jira Service Desk. We are a very large organization and are currently working on a global transformation of sorts where we will be replacing a custom intake with JSD. Within the original solution, users could simply navigate to various areas of the portal and select he correct request that they would like to submit. There is a search functionality to aid them, much like the search option within JSD, but unlike JSD, everything was within a single solution or portal. This solution also supported hundreds of requests.

Now, we obviously need to reduce the number of requests we offer to our customers, however; we would still like to provide  a single source for intake. With JSD, you could imagine the size of the portal and since you can only link 1 confluence instance and 1 email for intake, I'm wondering how we could potentially offer something similar without a lot of customization. 

By chance, does anyone have an idea or suggestion on how to solve for this? 

Thank you for the assist!

[Fahad Siddiqui]

@Thomas Hardin

@Thomas Hardin  just add product categorization filed in create issue screen.

For Example:

Request Name: Install Hardware or Software

Then in Product categorization field. Add as attached screen showing the type of categorizes,.

this is sure help you in reducing the existing requests