What is the POST syntac to create a Service Request in Service Desk

[Calderara Serge]

Dear all,

I am trying to get familar with service desk and its rest api.

I manage using google ARC tool to fetch a particular request using the URl :
https://mytest.atlassian.net/rest/servicedeskapi/request/SD-3

Now I am fighting to get the POST working syntax to create a Service Request . i could not found sample complete url.

What do I need to add to the URl https://mytest.atlassian.net/rest/servicedeskapi/request in order to post a new service request?

Thanks for sample in order to test under google ARC

regards

[Pascal Offenhäusser (Scandio)]

Hi Calderara,

you need to specify the service desk project id and the request type id, also you need to provide the values for required fields.

for example:

curl --request POST \ 
--url 'https://your-domain.atlassian.net/rest/servicedeskapi/request' \ 
--user 'email@example.com:<api_token>' \ 
--header 'Accept: application/json' \ 
--header 'Content-Type: application/json' \ 
--data '{ 
"serviceDeskId": "10", 
"requestTypeId": "25", 
"requestFieldValues": { 
"summary": "Request JSD help via REST", 
"description": "I need a new *mouse* for my Mac" 
}, 
"requestParticipants": [ "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d69abfa3980ce712caae" ] }'

Service Desk Cloud Rest Api

Cheers,

Pascal