When creating a ticket although i set to high priority its being changed to Low

[Jeevan Prabakaran]

When creating a new ticket i set the priority as High. However once i save and ticket is created the priority is automatically changed to low

[Knut Arne Ristebråten]

Hi @Jeevan Prabakaran,

If this happens to all the issues in the same issue type the first thing that falls in my mind is that there might be a Workflow postfunction on the Create issue transition that sets that priority.

Another scenario is that it might be a automation rule that are configured to change this when the issue is created.

I'd recommend that you check the postfunctions in the workflow that are used to check if there is a post function that sets the priority. Read about post functions here: https://confluence.atlassian.com/adminjiraserver0712/advanced-workflow-configuration-959313841.html

Jira Service Desk automation rules are described here: https://confluence.atlassian.com/servicedeskserver0315/automating-your-service-desk-957506152.html

Note that you need to be a Jira/project administrator to have a look at these functions - depending on your setup.

Hope this helps.

[Jeevan Prabakaran]

- happened more than once

- ticket was actually created by someone else

- somehow after the person creates the ticket immediately its being changed to low priority suggesting i did the change 

[Yogesh Mude]

HI @Jeevan Prabakaran

The reasons might be as follows..

1. Is that priority filed value setting on the basis of other field values.

2. While creating might be you have selected as LOW.