Where can I find the integration logs in JIRA Service Desk Cloud?

[Ruchika Dias]

I am trying to integrate JIRA Service Desk Cloud with Slack via a webhook, but nothing is getting posted on the Slack Channel. How do I debug the issue? The audit log only contains config changes and not integration activity.

[Daniel Eads]

Hi Ruchika,

Would you be willing to paste a screenshot of your configuration?

Using the Atlassian-provided integration is preferable to using a webhook. You can get started with the integration by clicking here and authorizing your Slack workspace, then typing /jira connect in Slack to have the app walk you through connecting your Jira projects.

Documentation for the official integration is available here. If you get stuck, I'm happy to answer questions!

Cheers,
Daniel | Atlassian Support