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Why am I not receiving any tickets in my queue when I send an email to the custom

Why am I not receiving any tickets in my queue when I send an email to the custom

I already configure custom email, but when i send one email, i not receiving ant tickets.

I already chek the logs

Thank you!

1 answer

0 votes

Have you checked your Customer Permissions?

Project -> settings -> Customer Permissions

BR, Olga

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Ues, I have checked and still not working.

Thank you

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