Why can't my unlicensed users in service desk access the KB page in confluence?

I have connected my service desk and confluence instances. I have access set to "unlicensed access".

Customers in the portal can search the knowledge base and links will appear, however when clicked those links will not load.

1 answer

0 votes

Kelly,

It's because you've not allowed ANONYMOUS access on the space. Give them VIEW permission under anonymous access.

Victor

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