about images in comments

[Zied Kerkeni]

hello,
Im using trial vesrion of Service Desk,

I want that clients can make comments with images (not as attachement).

for exemple, a comment like this:

"

a first message appear :

<the screen shot image 1>

and then, if I click OK a second one appear:

<the screen shot image 2>

and If I click Close a third message appear:

<the screen shot image 3>

"

in Service desk comment the message appear like this :

"

a first message appear :

and then, if I click OK a second one appear:

and If I click Close a third message appear:

"

and after that I find attachements 

<the screen shot image 1>

<the screen shot image 2>

<the screen shot image 3>

it isn't a good way to present the client request,

pleese help,

best regard 

zied.

[Yogesh Mude]

HI @Zied Kerkeni

In this case, once you attached the image/attachment to the ticket then while commenting on the ticket you should browse that image/attachment and attach it. 

If will show you like below screenshot first comment message and the image.

[Zied Kerkeni]

thanks a lot Yogesh,

It works on my PC (win 8 /chrome)

but it doesn't work on an other test PC (win server 2008 R2 /Chrome) in this PC hi dont integrate images on comment

zied.