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Robin Powell
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March 2, 2021

I am having problems trying to get my new members to appear in the assignee box. I send out the invite and they accept. Nothing appears. I have to re-invite and then they show up as accepted. I have added them to the groups but nothing. What am I doing wrong?

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Joseph Chung Yin
Community Champion
March 2, 2021

@Robin Powell -

In JSM(JSD), assignee of issue must be granted with an agent license + he/she needs to a member of your project's ServiceDesk Team role.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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