assignee

[Robin Powell]

I am having problems trying to get my new members to appear in the assignee box. I send out the invite and they accept. Nothing appears. I have to re-invite and then they show up as accepted. I have added them to the groups but nothing. What am I doing wrong?

[Joseph Chung Yin]

@Robin Powell -

In JSM(JSD), assignee of issue must be granted with an agent license + he/she needs to a member of your project's ServiceDesk Team role.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.