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configuring Jira Service Desk with alias (shared mail)

Wael Bsaibes
Wael Bsaibes October 6, 2020

Hello,

I would like to associate an existing Alias email (gmail) that has no password to the JIRA Service Desk project. I am unsure what could be the next steps since this email address is also used by our clients for submitting tickets. I cannot share the Atlassian standard provided email address to our clients, any Thoughts?

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