how generate daily tickets report with sla matrix for each ticket

[imtiaz.ali]

how generate daily tickets report with sla matrix for each ticket

[Gökçe Gürsel {Appfire}]

Hi İmtiaz,

JSD includes an SLA Goal report where you can have an SLA based report, not issue-based. For more information, you can refer to the documentation here: https://confluence.atlassian.com/servicedeskserver/reporting-on-slas-939926403.html

To get daily tickets report with SLA matrix for each ticket Time to SLA will do nicely. You can get SLA report of an ticket like this:

Alternatively, you can get a report containing all the issues that have active SLAs or created today (or you can use any JQL condition) and obtain SLA information such as working duration, SLA Start date , SLa end date in minutes, seconds or human-readable format. Also, you can have an SLA detail report where you can obtain detailed SLA information

I'm one of the folks in Snapbytes. Let me know if you have more questions.

Best,

Gökçe