how to add custom URL in JIRA Cloud servicedesk

[Nilesh Mehta]

how to add custom URL in JIRA Cloud servicedesk portal. I dont want to use default URL to publish for my customers. Please let me know the steps involved in achieving this

[Patricia Francezi]

Hi @Nilesh Mehta 

Welcome to the community. 

Currently is not possible to customize or change your portal URL.

What admins have been doing to improve customer experience on this, is use its own DNS to redirect from know URL to the portal. 

[Rosana Casilli]

@Patricia Francezi do you know how to do it? we have been asked to use a "mask" for our customers that are not in our company.. but we don't know how.

Thanks in advance,

Ro

[Nic Brough -Adaptavist-]

It depends entirely on your networking.  It is quite a simple trick though. 

Imagine your portal is on portal.somewhere.atlassian.net  but your home web site is on somewhere.ours.com.  You want to give your customers a "mask" of portal.somewhere.ours.com

You can either get your site admins to set up your dns so that portal.somewhere.ours.com doesn't land on servers on somewhere.ours.com, but instead returns people to portal.somewhere.atlassian.net, or (the slightly easier but slightly clunkier) option is to put up a page on portal.somewhere.ours.com that contains basic javascript or even a proxied redirect to the atlassian portal.  People's browsers will be redirected to the right place.  But the url will be the Atlassian one once they're there.