how to add jira software user to my jira service desk?

[Akhila K Saju]

i have my service desk project with customer permission "Customers who have an account on this Jira site".
1.  I read that by this permission ,  Jira software users will be added to service desk (server)project automatically . But nothing happened like this..
2.  i tried to add jira software user to service desk project through
project settings > Users and roles. i couldn't even add the user as this is  showing user not found


So what should i do to add my jira software user to service desk project

[Andrew Laden]

Are you software and service desk jira instances running on the same server? Or do you have 2 completely separate jira instances? (the user not found leads me to think they are completely seperate)

[Akhila K Saju]

both are running on the same server

[Nic Brough -Adaptavist-]

Jira users will be customers automatically, but not Service Desk Agents.  Customers are not added to roles.

[Akhila K Saju]

Thanks for the reply Nic_Brough__Adaptavist_
Do i have to change any configuration or permission for that? Because i couldn't mention or assign service desk issues to the jira software users.Also i couldn't find the jira software users in the service desk user list

[Nic Brough -Adaptavist-]

Service Desk issues are only assigned to Service Desk Agents.  Software users can be invited to participate, but can't be assigned issues, as they're not the people dealing with them.