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how to get SLA remaining time from SLA Object value in Jira Service Desk

Prashant Mali
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February 20, 2019

I am getting below value

SLAValue{completeSLAData=[], timeline=Timeline{events=[TimelineEvent{date=2018-03-01T09:11:34.760Z, types=[START]}]}, ongoingSLAData=OngoingSLAData{goalId=107, startTime=2018-03-01T09:11:34.760Z, paused=false, thresholdData=some(ThresholdData{calculatedAt=2018-03-01T11:25:39.001Z, remainingTime=some(-4444241), thresholdsConfigChangeDate=2018-02-15T13:06:01.228Z, thresholdsConfigChangeMsEpoch=1518699961228})}, metricId=46, definitionChangeDate=2018-02-15T13:06:01.240Z, definitionChangeMsEpoch=1518699961240, goalsChangeDate=2018-02-15T13:14:33.712Z, goalsChangeMsEpoch=1518700473712, goalTimeUpdatedDate=2018-03-01T11:25:35.025Z, goalTimeUpdatedMsEpoch=1519903535025, metricCreatedDate=1518699961228, updatedDate=some(1519903539010)}

but from this Remaining Time is not getting updated value after interval of some time.

 

Could anyone help me to get Remaining SLM Resolution Time?

1 answer

0 votes
Ming P
Contributor
March 15, 2020

you get the right way now? Could you tell me ?Thanks a lot.

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