how to view a report of emailed requests received by the Service Desk

[Heather Stevenson]

Hello Service Desk experts!

We have an email address configured to accept requests into the Service Desk. How do I include these in reporting? I read that I could be able to configure an issue type, but I don't get that option.

[Trudy Claspill · Accepted solution]

Hello Heather,

You can create a filter to pull the service desk issues created via email by adding this to the criteria:

request-channel-type=email

[Nick Randazzo]

Hi Trudy. I have the same problem, but this solution doesn't work for me.