jira service management cloud can i get approval from AD?

[Celeste D'Alessandro]

There are any way to assign the approver according to AD data: take the manager defined in AD.

[Guilhem Dupuy · Accepted solution]

Hi there,

You can indeed achieve that using ScriptRunner for Jira which among lots of other things allow you to implement fields that you can link to an AD.

This type of field is called Single LDAP Picker.

Let me know if it helped,

Guilhem

[Celeste D'Alessandro]

Hi Guilhem! Thanks! Yes is a good option, but we do not have ScriptRunner. Thanks!

[Amaresh Ray – Multiplier]

Hi @Celeste D_Alessandro 

You can automate routing of approvals to managers from Azure AD using the Multiplier plugin on Jira cloud:

https://marketplace.atlassian.com/apps/1224807/multiplier-azure-ad-and-okta-operations-for-jira?hosting=cloud&tab=overview

This uses post functions to pull in the manager from AD and insert that into the Approvers field in Jira. See this for more details: https://docs.multiplierhq.com/article/18-how-to-route-jira-service-management-approvals-to-azure-ad-manager

Here's a quick 90 second demo:

https://www.loom.com/share/61c1b3232e5b4008bb2794b71fb72743

Amaresh

[Angélica Luz]

Hello @Celeste D_Alessandro,

Thank you for reaching out to Atlassian Community!

Allow me to jump in and share with you a workaround where you can add a specific list of approvers. This, however, will only allow filtering users from a specific group on user management and works on Classic projects only.

•  How to add a specific list of approvers

Hope this helps!

Regards,
Angélica

[Celeste D'Alessandro]

Thanks Angelica! But my customer need to take the "administrator" (or boss) of each Customer, and there were a lot of person. 

Regards!