limit and stop irrelevant been provided via email to the service desk from the client

[Andy Nichols]

When the client issuing a ticket via email form, can we limited the information provided to avoid i.e. email signature details etc.

[Petter Gonçalves]

Hello @Andy Nichols

Thank you for reaching out.

Unfortunately, it is not possible to configure customized strip quotes on the incoming email handler of Jira Service desk application to filter any undesired information from the ticket.

We understand how this limitation can cause a big amount of irrelevant information to be added in your tickets when using the email channel, so we created the following feature requests to allow that kind of filtering:

As a service desk administration , require custom strip quote for requesting create issue from email 

Remove e-mail signatures from incoming mail 

Feel free to vote and watch the suggestions to increase the priority and also receive notifications about any updates.

As a possible workaround, you can use a third-party app that provides you with a customizable e-mail handler to properly configure your strip quotes, as Enterprise Mail Handler for Jira (JEMH).

Please, feel free to check the Atlassian Marketplace for more options.

Let us know if you have any questions.