project automation - no actions are performed

[Lubna Malik]

I have created project automation rules on Jira service desk project to send reminders to customer after certain days of inactivity. First reminder to be send after 2days of inactivity, second reminder after 4 days of inactivity and eventually resolve the issue after 7 days of inactivity. 

However, only the first rule performs the action. Subsequent rules run but they fail to find issues in the project that meet the criteria. What am I doing wrong? 

My conditions are: 

[Hernan Halabi - Elite IT Consulting Group · Accepted solution]

Hello @Lubna Malik the thing is that as the first rule is executed, the update date changes to that same moment, so the ticket never has an updated date bigger than 2 days.

You could setup slas for 2,4 and 7 days and use those as triggers each time one of them expires

[Lubna Malik]

@Hernan Halabi - Elite IT Consulting Group - The condition that I am executing in my automation rules is to add a comment which i thought doesn't update the issue? I don't see an update in 'History' each time comment is added? 

Thanks for you tip regarding SLA.

[Hernan Halabi - Elite IT Consulting Group]

As far as I know a comment applies as an update. You can easily validate that on a query in which you can show that value on a column. Make a comment to one of the tickets if the query result and see if that value changes as well