"Affected Services" field are not showed to customers

[Rodolfo Romero - Adaptavist]

I believe the confusion is the reasoning behind making the "Affected Services" a field that can only be used by licensed users. On that topic I have a few questions:

1. How can we allow end customers to select a value from the list of "Affected Services" field?
2. Why are we allowed to add the "Affected Services" field to the Customer portal form if it cannot be used by them?
3. What is the reasoning behind only licensed users to select values from the "Affected Services" field?

Thanks,

Rodolfo