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"Configure" button is greyed out even when Request type is selected in Jira Service Managemen

Minu Murali
Minu Murali
Contributor
January 11, 2021

Hello Everyone,

"Configure" button is greyed out even when Request type is selected in Jira Service Management. 

 

Thanks.

 

 

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Jack Brickey
Jack Brickey
Community Champion
January 11, 2021

So you are saying that the RT is not empty and yet you cannot configure the layout? Screenshot please. Are you an admin?

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