request.sharedwith not translated

[Stefan Wolske]

Hello, 

we are running a JIra 8.0.0 with Service Desk 4.0.0. Customer notification language ist set to "German". We have also translated the "Customer notifications" template.  The variable "request.sharedwith" however continues to insert "and" instead of "und" when having multiple people involved.  Is that something i can change ?

Thanks 

Stefan

 

[Daniel Eads · Accepted solution]

Hey Stefan,

To modify that, you'll need to follow the translation steps outlined in the Jira Service Desk Internationalization article. This involves opening the java archive for Service Desk on your filesystem, modifying the translation files, and repackaging the .jar file.

I checked against Jira Service Desk 3.15.3 and Jira Service Desk 4.0.0 - these were the relevant strings in sd-variablesubstitution-i18n_de_DE.properties:

sd.notifications.footer.shared.with.pair={0} und {1}
sd.notifications.footer.shared.with.long.list={0} und {1}

So I'm wondering if maybe your language is set to English? I think this might be the situation you're in:

• You've modified the custom templates as described in Managing Service Desk Notifications - using the "Customer Notifications" page in project admin
• Your language is set to English in Jira

There's actually a separate setting you can use - Customers can set their own language setting in the portal. (Despite this appearing to be a post for Jira Service Desk Cloud, I tested and the same steps apply for Jira 8 / JSD 4.0.0). After changing my portal language to German, the and/und string changed without having to modify the translation file manually:

Hope that helps!

Daniel | Atlassian Support

[Stefan Wolske]

Hi Daniel, 

your assumption is correct. Our team works with the portal and other tools set to English while most of the customer Communication is in German. 

Jira Profile = English (Default)

Jira Service Desk Customer notifications - Language = German (Project Default)

Thanks for sharing this details instructions. The first suggest is exactly what we were looking for. I guess that we have to modify the English properties to archive the desired outcome.

Thanks again

Stefan