sharing confluence article in comment

[Jary Nubla]

I'm currently testing Jira Service Desk. I created an article and would like to use/share it in the comments but it says that the article's access is restricted. I had already set the anonymous settings to View All. The article is also set to no restrictions. See https://www.screencast.com/t/WlnOXj33q

[Angélica Luz]

Hi Jary,

Thank you for reaching out to Atlassian Community!
On the Confluence side it looks correctly, so let's check the settings on Service Desk.
Please, go to Project settings > Knowledge base > Access > and select the option Everyone with access to your service desk can read articles without a Confluence license.

Also, please go to the Confluence space > Space settings > Permissions if it shows this information:

Regards,
Angélica

[Jary Nubla]

Hi Angelica,

Not sure what happened but it now works, without me changing anything aside from what I mentioned in my previous post. But thanks for your reply, will take note of this for future reference :)