link doesn't work "View error details and repair the problem"

[Chris Chambers]

I'm receiving the error "This service desk project has configuration problems and may not work as expected.  View error details and repair the problem"

when going into a project, or its settings.  The "View error details and repair the problem" link doesn't work - it can't be clicked so no details on the error are available.

I've re-indexed from system and from the project itself, and restarted jira from the server (n/i a server reboot), but it hasn't resolved whatever the issue may be.

I've tailed the atlassian-servicedesk.log and atlassian-jira.log logs on the server, but nothing new is written when the error appears.

help?

Thank you,

[Chris Chambers]

update - resolved?

Using the URL I found in this issue ( JSDSERVER-5173 ) I was able to get the text:

{"alerts":[{"severity":{"name":"ErrorAlert"},"summary":"Request Form contains configuration errors","templateName":"missingFields","templateParams":{"screenSchemeName":"WOMS: AppAdmin New Site Screen Scheme","missingFieldNames":["Summary"],"requestTypes":[{"name":"New WMOS Instance","issueTypeName":"New WMOS Build Req."}],"globalAdmin":true,"screenId":11000}}]}

I figured it meant the "Summary" field was missing from the screen(s) for Issue Type "New WMOS Build Req."  so I added the Summary field to the Create and View/Edit screens for that issue type.  The error has gone away - though I'm not sure why it was looking for the Summary field on that screen since I don't require it there.  I guess I can just leave the Summary field on the screens and hide it?

[Chris Chambers]

re-removed the summary field from the 2 screens, and the error returned.

re-indexed - error still there.

waited 10 minutes - removed the Summary field again.  No error this time.

re-indexed - still no error.

Summary field still not on the 2 screens I initially wanted it removed from, so I'm happy now...but I don't know why.

However, it's still on the Issue Type's create screen via the Customer Portal - and can't be removed.  I'll have to set a default, useless value and hide it from the customers.

?

[Jaime Forero]

We are having the same issue