wrong information in the client info field when creating an issue from the portal

[Synngul]

The data from the client info field such as title, society, city, phone is incorrect and incorrectly updated from the Active Directory for a particular user. This person had changed company internally and this data from the Active Directory had therefore been changed but when he creates a ticket through the portal, the information is not updated and comes from his old company. How can I solve this problem?

[Dirk Ronsmans]

Where are you inserting the data in to? Into a CMDB/CRM app?

Those fields are not default system fields so I'm guessing some import isn't running correctly?

[Synngul]

Hi,

Thank you for your answer, I think it's based on a SIL script SIL someone created before he left my company.