Public forms are coming to Jira

[Wil]

Hi @Loretta Brunette  

Would like to weigh in on the use of attachments. Our organization requires the ability for non-Jira users to be able to submit social media publication requests to us and not having the ability to include an attachment is a serious hinderance that we've not encountered with other project management systems. Having this feature is critical to our work. We can manage our own risk regarding the attachment type etc. 

[Loretta Brunette]

thanks for the feedback @Wil . I am currently looking at where we can fit this into our roadmap as this is an important feature for many customers. As soon as I have clarity on this, i will post here. 

[Josh Dickerson]

@Loretta Brunette - Are Comments available on the Public form between the submitter and whomever is working the ticket in Jira; similar to the way the portal is set up in Jira Service Management where the customer can communicate back and forth with an agent?

[Loretta Brunette]

Hi @Josh Dickerson - a submitter will need a Jira license and permission to view the issue in order to comment on the issue created. Back and forth comms with unlicensed users is only offered in JSM. Hope this helps even if its the answer you may not have been hoping for :) 

[Josh Dickerson]

Thanks @Loretta Brunette

In the samem vein as Mel, our organization requires the ability for non-Jira users to be able to comment on requests with us to have continutity of passed data. Not having the ability is a serious limitation. Please consider getting this into your roadmap that will be important to users globally.

[Rachael Williams]

We have been waiting for this feature since April when it was announced to be coming.  We are on bundled release tracks and didn't get it in the May 13 release and I don't see it listed for June 10 release bundle.  How will we know when it finally arrives?  Within Admin settings we still see "Currently Rolling Out" but we have the toggles to Allow it in company & team managed projects.  Yet, we still only see "Limited" and "Open" form permission settings.  

[Luke Towers]

Hi @Loretta Brunette This is a feature we have been wanting for a long time. It does not seem to be available in our environment yet. Assuming role out is still happening?

[Loretta Brunette]

i'm glad to hear this @Luke Towers . This is now available for all customers, unless your instance is enrolled in bundled release tracks.