A Particular User is getting logged out from jira frequently even when user is working on it

[Tamilselvan]

Hi all,

We are using Jira software server v8.1.0. We are facing an issue that a particular user is frequently getting logged out for every 10/20sec even when user is creating ticket/working on jira resulting in error as "XSRF security Token Missing" leading to loss of data or session timeout error.

We tried clearing cookies/caches and tried in another browser but nothing helps.

Could you please help/provide solution for this error

[PVS]

HI @Tamilselvan 

Look at this Document 

https://confluence.atlassian.com/stashkb/xsrf-security-token-missing-529661980.html

https://confluence.atlassian.com/jirakb/user-unexpectedly-logged-out-of-jira-server-192872663.html

Thanks,

PVS

[PVS]

@Tamilselvan 

You will check this also in web.xml

<session-config>
<session-timeout>30</session-timeout>
</session-config>

<session-config>
<session-timeout>300</session-timeout>
</session-config>

[Tamilselvan]

Hi PVS,

If there is misconfiguration in Tomcat, it should affect all users right? There are 900+users using Jira but only 2 users are facing the issue.

Do I still need to change the session setting in Tomcat? We are not using Stash. However Jira and Confluence is integrated and is in same server.

Could you please help in what specifically need to change to address this issue?