About Email address change

[Deepan Kumar Raghavan Vasu]

Hello all,

So Recently my organization changed their email id

(just an ex.  deepanr@company.com to  deepanr@solutions.com) i know that it wont affect the users to login but will it make any changes to the notifications? i know the old emails will still be present and the old email will receive emails for a certain amount of time.

Should i consider changing email address for all the users?

if so i have to change all the email id's of users which is gonna take a really long time, is there any easier way to do that?

Please suggest me the right way. Appreciate the help Thanks

[Charlie Misonne · Accepted solution]

Yes, I think you should change the email address of all users.

How to do this really depends your user directory.

If you are using an LDAP connector directory the correct email addresses should be synced. I assume you are not using this type of directory other wise you wouldn't ask this question.

So if your users are in Jira's internal directory your only option seems to be a SQL query to alter the addresses in the database. Check out this answer on another post for SQL UPDATE examples: https://community.atlassian.com/t5/Jira-questions/How-to-Change-email-domain-in-jira/qaq-p/70408#M29443

There's no "bulk change" for users in Jira's user interface.

[Deepan Kumar Raghavan Vasu]

Hi Charlie Thanks for replying.

sorry for mentioning that all our users are part of LDAP directory, if i get your answer right all we have to do is to change email address to the directory and it changes on JIRA aswell?

Could you please shed some more light on that.

Thanks

[Charlie Misonne]

Can you tell me what type of user directory you are exactly using in Jira for your users?

Your options are:

• Microsoft Active Directory
• LDAP
• Internal with LDAP authentication
• Atlassian Crowd
• Atlassian Jira
• Jira Internal Directory

[Deepan Kumar Raghavan Vasu]

Its "Delegated LDAP Authentication" which is also called Internal Directory LDAP Authentication right? please correct me if am wrong.

[Deepan Kumar Raghavan Vasu]

@Charlie Misonne It is "Delegated LDAP Authentication" which is also called Internal Directory LDAP Authentication.

Could you please shed some light on how to take this forward, is there anyway that we can do it on the back end where it changes on JIRA by itself?

Really appreciate your help sir

[Charlie Misonne]

Ok that's useful information.

Your users are stored in Jira's database and not synced with LDAP. LDAP is only used for authentication.

However: there is an option to enable use attribute updates every time a user logs in.
See Connecting to an internal directory with LDAP authentication -> Update User attributes on Login

When you use that option the email address will be fetched from LDAP every time a user logs in. So if the email addresses are correct in LDAP they will be correct in Jira too.
This means all your users will have to log in before their email address is corrected.

The only alternative if you want to update them all at once is by performing a SQL query like it has been described in that other community post I linked to in my first comment.