About Service desk project Report

[GDIC-IT Service Desk]

I want to get a report with all tickets Summary, Description, and all comments/ feedback that provide from the agent end. What's the way to generate this type of report.

[Fahad Siddiqui · Accepted solution]

@GDIC-IT Service Desk 

This is not available by default in JIRA, but you should be able to do this by installing the Script Runner Plugin. This will allow you to run a jql query like this:
issueFunction in commented("by username")
in JIRA advanced search.

You may refer to the following for further reference:

• Script Runner Documentation
• Scripted JQL functions (Comments)