About the user who has changed phones but has not canceled MFA on the old phone.

[IT Support]

Hi team pls help

i have a issue ,user logs in jira but asks for a six-digit 2FA number, but the old device no longer exists. How can I add a new device and cancel the old one? 

[Trudy Claspill]

Hello @IT Support 

Refer to Manage two-step verification for your Atlassian account - Recover Account