Add rule to Custom field in Jira service desk

Hi,

I'm trying to set a rule that the user that needs to approve the solution= Approver will be the one that opened the ticket= Reporter.

Can someone guide where can i set this rule?

Thanks,

Liat

1 answer

0 votes

Liat,

Try using the ADD A CUSTOM RULE and enter the necessary info. Please see the documentation below
https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

victor

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Thank you Victor.

I've created a custome rule for that with no help, it didn't solve my request.

is there any expert/ admin support that i can consult with and share my screen?

Thanks in advance,

Liat

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