After service desk installation, Jira stops authenticating users with LDAP until Jira is restarted

[Matias Clark]

After restarting Jira everything works fine. But after some time Jira stops authenticating users with LDAP, until I restart Jiraand everything works again. This started happening after installing Service Desk.

[somethingblue]

Hi Matias,

• Are you using CROWD?

When JIRA stop authenticating take a look in the atlassian-jira.log and see if you can see any correlating errors such as

Caused by: javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903D9, comment: AcceptSecurityContext error, data 775, v2580 ]
 at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3135)
 at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3081)
 at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2883)
        ....

Cheers,

Branden