Hello,
So i have created4 different customers in Insight.
I have then created four teams and allocated each customer to a team:
How would I be able to set up two custom fields in service desk that allowed to show the customer and the team the customer belonged to in both the queue and the ticket information?
I have worked out how to create the field and what type it needs to be:
But I am unsure how to configure it to display the objects. Can anyone offer me any further advice on this?
Many Thanks
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.